refundiing a credit card orderHere’s another video in WordJack’s how-to series for eCommerce websites. This time we’re going to review the process for refunding a client order. This process will apply for any WordJack client website with eCommerce functionality, but is also relevant to anyone out there who uses WooCommerce on their WordPress website, and Stripe as their payment processing gateway. There are a few reasons you may need to process a full or partial refund, to name a quick few off the top of my head:

  • Your customer accidentally places the same order twice and didn’t mean to
  • A customer orders a product that’s shown in your online store and you’ve run out of stock or expect significant delays
  • If your returns policy allows it, you may be offering a client a refund for a change of mind
  • A customer has returned a broken/faulty product to you and you want to refund their payment

I’m sure there are infinite reasons but luckily, the process is very simple if you have chosen to go ahead with the refund. Before you start, you will need your username/password to your eCommerce website, and your Stripe merchant account logins. This process is covered in the video, but the steps are generally to:

  • Login to your eCommerce site (go to your website and add /wp-admin at the end, then log in
  • In your dashboard, click on orders and open up the order you want to refund
  • Check that the order has a payment confirmation code where the order was paid to begin with
  • Then open up, log in and click on Payments
  • Find the payment you want to refund, and click to view details. Double check it’s the correct one, then click “refund payment” at the top
  • Select a full or partial payment refund
  • Return to your eCommerce site dashboard, and update the status of the order to refunded, then post a note to inform your customer that their payment has been refunded – it is advisable to let them know that it could take 5-10 days for the refund to appear on their credit card statement
  • If you selected “customer note”, the client will receive a notification with your message and details of the original order

That’s it! Of course there might be some alternatives to issuing a refund if your refund policy allows for this. If you are refunding an order for change of mind, you may wish to issue the client with a store credit as an alternative – just create a coupon for the refund amount and ensure the coupon is a “single use only” coupon for the value of the credit. You can watch our video on creating coupons for your eCommerce store here. If you’re interested in learning more about WordJack’s eCommerce websites for Local businesses, check out our pricing plans. You can now add eCommerce functionality and ongoing management to your WordJack website program for only $179/mo.

WordJack Media provides a wide range of website design and online marketing solutions to clients throughout Canada and the US, including Collingwood ON, Ottawa ON, Barrie ON, Miami FL, Lakeland FL, Orlando FL, Charlotte NC, Hickory NC, Asheville NC and more. Contact WordJack Media today for more information about how we can help your business win on the web!

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