Have questions about how our team can help you win the web with expert digital marketing? You’re in the right place! We’ve gathered answers to some of the most common questions we get about our services, how we help clients, and other good-to-know information.
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What does WordJack Media do?
We are a full-service digital marketing company that helps small- and medium-sized businesses just like yours get the comprehensive digital marketing solutions they need to stand out from the crowd. Our team handles everything from web design and SEO to social media and video content creation.
What are your core services?
Clients can come to us for a wide range of digital marketing solutions, including:
- Custom website design
- Search engine optimization (SEO)
- Local search optimization
- Social media optimization
- Video marketing
- Web marketing campaigns, including PPC advertising
- Email marketing and digital coaching
- Online advertising and lead generation
- Review management and reputation monitoring
- Content creation and copywriting
- Digital consulting and local competitor analysis
- Brand development and logo design
Do you include website hosting and security?
Yes – and website security has never been more important with cybercrime continuing to be a major threat to businesses. We also offer spam monitoring and control, giving you extra peace of mind.
Do you make mobile-friendly websites?
Yes – all the websites we build are mobile-friendly to ensure visitors have a great experience, whether they’re viewing your site on their desktop, laptop, smartphone, or tablet.
I’m starting totally from scratch and have never had a website before – can you still help me?
Absolutely! Whether you already have tons of content or you’re just starting out, we’ll build a custom website for you beginning with 10 to 20 pages based on your feedback and preferences. We respect that every business is unique, and we want to help you showcase what makes yours so special, so we never use stock templates for website builds. This means you’ll stand out from the start. We can also assist with things like designing a logo if you don’t have one of those. Once your website is live, we can continue to add blogs and other content to keep your website fresh and boost SEO.
Do I own the content you create for my company?
Yes! When you work with us, everything we create (including your website, written copy, graphics, blogs, and other digital assets) is all 100% yours. Additionally, we keep you involved in the creation process, and you’ll always have the ability to review and approve content before it gets posted. If you ever decide to part ways with us, you’ll continue to own 100% of the content we created for you.
Do I have one point of contact, or will I be speaking to a machine?
You’ll have one point of contact – your Marketing Manager. However, we also have a full team of writers, designers, developers, and SEO experts working behind the scenes. Think of your Marketing Manager as the quarterback leading the team (including you!) to victory season after season.
What does my Marketing Manager actually do?
In addition to acting as your single point of contact, your Marketing Manager is the strategic brain behind your entire online marketing plan. They’ll create a custom strategy to boost your online presence, increase exposure to new audiences, build your online reputation, and generate quality leads. They’re also constantly monitoring what’s working (so they can do more of it) and what needs some adjustments (so they can fix or eliminate the problem).
How important is SEO right now online?
It’s never been more important. AI is pushing the market to provide useful, accurate content written by real humans. SEO helps you show up where your customers are searching.
How do you handle SEO?
We offer a comprehensive SEO strategy that includes keyword analysis, SEO-friendly copywriting, best practice site structure that allows search engines to easily find your pages, and ongoing link-building services.
Do you optimize SEO on Google and Google Maps?
Yes! In fact, we optimize every search engine, including Bing, all social media platforms, and anywhere else you can be found online.
How long does SEO take to kick in?
SEO takes time to really build momentum. In general, it takes about 3-6 weeks after launching a new piece of content without paid advertising. The results only get better with time, building momentum the longer the content is online.
How can you do so many things within these package prices?
Our secret is simple – we’re built and priced for small businesses, and we stay true to that in all we do. We’ve built an exceptional team model, created smart systems, and honed our experience across hundreds of industries, which lets us deliver big-agency results at a cost that makes sense for small local businesses.
What makes WordJack different?
Our transparency. With many companies, it feels like most of the magic happens behind the curtain, but we’ve torn the curtain down. We’ll give you full transparency in your monthly reports and include not only what has been done, but also what will be done. You also own all the content we create for you, so you’re set up for success even if you ever decide to leave (although we can’t imagine why you would!). We also include maintenance hosting, SSL, and security, all at an unbeatable price.
What's your retention rate?
With over 1000 clients and counting, we maintain an average monthly retention rate of 98%. We achieve this by treating our customers the way they deserve to be treated – like integral parts of a team, working together to drive long-term success and achieve goals.
How can I find out what my current online presence is like?
We offer prospective clients a free website checkup that evaluates their current online presence. This evaluation will show where you’re appearing online (both the good and the not-so-good), and we include an immediate plan for how our team can help you improve your digital health and start bringing in the quality leads you need for success.
How do I get started?
Our process is easy – simply click here to book your free Website Checkup! You can also contact us directly with any questions or to speak with a member of our team about how we can assist you.